Located in Versailles, MO, Ozark AG Repair has built its reputation on reliable agricultural equipment service, hands-on expertise, and keeping landowners up and running during their busiest seasons. From routine maintenance to urgent repairs, Andrew Zimmerman and his team know that efficiency in the shop is directly tied to customer satisfaction in the field.
To keep pace with growing service demands, Ozark AG Repair turned to ASPEN Mobile, Service Queue, and TargetPay—tools that help them streamline workflow, reduce paperwork, and serve customers faster. We spoke with Andrew about how these solutions have changed day-to-day operations for his service techs and the business overall.
From Laptops to Mobile
Using ASPEN Mobile made an immediate impact in the shop. Service techs no longer have to be tied to a laptop to see their work—and that’s just the beginning.
“With our old laptop-based system, we typically didn’t use it in service trucks. Now with ASPEN Mobile, we get up-to-the-minute updates as soon as the tech leaves the job. We can actually invoice before they’re even back in the shop.”
This ability to add photos directly to work orders has become a favorite feature of Ozark's technicians. It helps them keep records of their jobs, so they have a stronger audit trail and more compliant warranties. Additionally, because the system is mobile, techs can update work orders in real time, even in the field.
“ASPEN Mobile has been a good fit for our shop. The service techs like using it—being able to have their jobs and information right at their toolboxes. We used to be on a Windows-based system with laptops, but they really enjoy the switch to mobile devices. Being able to add photos definitely streamlines warranty jobs.”
Saving Time With Voice-to-Text
Typing out job notes can slow down even the best technicians, that’s why Andrew and his team have taken full advantage of ASPEN Mobile’s voice-to-text tool.
“One of the most appreciated features is the excellent voice-to-text support. Service techs aren’t usually speed typists, so this has really cut down on the time it takes to write out the story for a job.”
It’s a small feature with a big payoff—keeping techs focused on repairs instead of paperwork.
No More Double Data Entry
Before ASPEN Mobile and Service Queue, Ozark AG Repair relied on Trello to manage service check-ins and photos. While it worked, it meant entering the same information in multiple places.
“The biggest challenge we were addressing in the shop was scheduling, which is more of a Service Queue feature, but ASPEN Mobile and Service Queue work hand in hand. Before, we used Trello for service check-ins so we could attach photos, but it ended up being completely double data entry. Now, the biggest benefit we’ve seen is that it totally eliminated double data entry.”
That change alone has saved the team countless hours every month.
ASPENPay: A Smooth Transition
Another way they've been able to save time is through ASPENPay. Since it's embedded directly in ASPEN, you can access your payment information right where you're already working." and then throw the quote in.
“ASPENPay is a seamless integration. We used integrated payments before, but we had to log in through a browser to review reports and see payment status. Now, with ASPENPay, it’s right on the desktop. It’s worked flawlessly for us.”
A Complete System
Andrew was looking for more than just a basic platform, he wanted a system that could handle all the core processes at his dealership. Though he considered other software systems, it was ultimately those additional functions that made Andrew decide that ASPEN was the one.
"It was the addition of CRM, payments, and especially Service Queue and Mobile that made ASPEN the outstanding choice for us.”
What it Means for Ozark AG Repair
For Andrew and the team at Ozark AG Repair, adopting ASPEN Mobile, Service Queue, and ASPENPay wasn’t just about getting new software—it was about eliminating inefficiencies, streamlining communication, and giving technicians the tools they need wherever they work. The result has been faster service, better record-keeping, and a system that works as hard as they do.