For over 75 years, Buckeye Power Sales has been a trusted name in power equipment—built on a foundation of family values, expert service, and strong customer relationships. With a legacy that spans generations, their commitment to delivering exceptional experiences has never wavered.
We sat down with Dan Hood, General Manager of their Outdoor Power Equipment division, to learn how ASPEN dealership management software has helped Buckeye Power Sales streamline service operations, enhance reporting capabilities, and improve customer communication. From customizable user views to clear, segmented invoicing, Dan shares how ASPEN is helping their team work smarter—and deliver even more value to their customers.
What do you like most about ASPEN?
The reporting is very detailed. We can pull virtually any kind of information we ever need from the software. It's very user-friendly in that regard.
The ability to filter information a hundred different ways based on user preference is very, very nice.
We've got a whole bunch of people using this software and everybody has their little quirks and preferences, and they're able to customize their views the way they want it.
Do you see any department specifically having a lot of improvement after selecting ASPEN?
The service department, for sure. We are able to give the customer visibility in a clearer fashion than we used to be able to, in terms of being able to make notes and make a clear, concise statement for the customer at the end of the transaction.
Has that improved the customer communication and customer satisfaction?
For sure. Being able to document communication with the customer and have it all spelled out on the invoice, being able to split out the segments for repairs, and being able to make notes on each individual segment.
When the customer gets their invoice at the end, they see the original problem, they see the diagnosis, and they see the resolution of that problem.
What would you say to someone who is considering implementing ASPEN?
If I were to recommend this product to somebody that's not currently using it, I would definitely let them know how user-friendly it is, how easy it is for the customer to understand the invoicing, that's been a big deal for us.
What has your experience been like with the support team at ASPEN?
The support team with ASPEN is phenomenal. When I call the tech support, I know I'm going to get Bobby or Laura or one of the people that I'm familiar with, and it's always a human being answering the phone.
The response time when I put a ticket in if I'm not calling is very, very quick and very effective. They put a lot of time and effort.