A Family Business Rooted in Service
Bishop’s Small Engine Repair has been serving the North Carolina community since 1976, building a reputation for exceptional service and dependable repairs. Today, under the leadership of General Manager Michelle Osborne, the dealership continues to grow while staying true to its family values and commitment to customers.
For Michelle, ASPEN dealership software has played a major role in supporting that growth and keeping operations running smoothly.
We sat down with Michelle to discuss ASPEN’s impact on the dealership, including efficiency tracking, accounting improvements, responsive dealer support, and the value of a complete system.
A Complete System for the Whole Dealership
When Bishop’s first transitioned to ASPEN in 2017, it was a big step forward from their previous system. Michelle recalls that while the switch required some learning, it quickly became clear how powerful ASPEN could be.
“Learning all the new things in ASPEN has been the biggest thing because it does so much. It’s great because we’re finding new things all the time. I love that we have one system that takes care of everything we need in the dealership—parts inventory, whole goods inventory, and accounting. The ability to monitor everything in one place has been a huge advantage.”
Tracking Service Efficiency and Managing Accounting
For Michelle, two of ASPEN’s biggest strengths are its service tracking and accounting tools. These features have given Bishop’s the insight needed to better manage both performance and profitability.
“My favorite part of ASPEN would be being able to clock our service time and track efficiency. The accounting side has been great too—we’ve been able to fix our chart of accounts and monitor things more closely. Having those pieces tied together in one system just makes everything easier to manage.”
Responsive Support that Builds Confidence
As Bishop’s team learned ASPEN, they leaned on the support team often. Michelle says that support has been both dependable and approachable, helping not just her, but her employees, feel confident in reaching out when needed.
“The support team with ASPEN has been wonderful. Anytime I’ve needed help, I’ve been able to call or send a message and get an answer quickly. My employees now call in directly as well, which they didn’t feel comfortable doing before. The process is easy, and the help is always there. That’s been awesome for us.”
Supporting Growth for the Next Generation
For Michelle, ASPEN isn’t just a tool—it’s been a critical piece of Bishop’s growth story as she helps lead the family business into the future.
“When I first came into the business with my parents, everything was still being done by hand. We knew we had to find a system to manage inventory and accounting if we wanted to grow. Moving from DealerWin to ASPEN has given me the ability to do so much more, and it’s really helped us grow the business. Honestly, ASPEN has just made things easier—and that’s why I love it.”